Terms of Service
Please read these terms carefully. By requesting service or using this website, you agree to the following.
Services
DTF Repair provides diagnosis, repair, maintenance and technical support for DTF (direct-to-film) printers and related equipment, on-site and remotely. Requests submitted through this website or by phone/text are inquiries; a service engagement begins only once we confirm scope and scheduling with you.
Estimates & diagnosis
Any figures discussed before inspection are estimates, not final quotes. DTF faults can have multiple causes; the actual scope, parts and cost are confirmed after diagnosis and with your approval before work proceeds.
Repairs, parts & outcomes
We attempt to restore components where practical before recommending replacement. Some parts — printheads in particular — may be beyond economical recovery, and outcomes on heavily clogged or damaged equipment cannot be guaranteed. We will always tell you honestly when a component is not worth saving.
Customer responsibilities
- Provide accurate printer make, model and problem details.
- Back up important files/settings where possible before service.
- Ensure safe, reasonable access to the equipment for on-site work.
Limitation of liability
To the fullest extent permitted by law, DTF Repair is not liable for indirect or consequential losses, including lost production or profits. Our liability for any claim is limited to the amount paid for the specific service giving rise to the claim.
Website use
Guides and information on this site are provided for general help and do not guarantee a particular result on your machine. Follow your manufacturer’s instructions and use qualified service when in doubt.
Contact
Questions about these terms? Call or text (800) 815-5797 or use our contact form.